Built for trust, clarity, and responsible rentals.
Here's how we support safe and transparent rentals between owners and renters.
Verified hosts
Every owner on GoPlayPeak completes an ID check before their first listing is published. We verify name, address, and a government-issued ID. Verified hosts display a badge on their profile. We may also review listings for completeness and clarity.
Secure payments
All payments are processed securely through our platform — never directly to an owner. Card details are encrypted and handled by our payment provider.
Free cancellation
Cancel up to 24 hours before your pickup time for a full refund. After that window, cancellation policies may vary depending on the owner's terms.
Deposits & responsibility
Owners may require a refundable security deposit to cover potential damage. Renters are responsible for returning equipment in the same condition as received, based on the rental agreement. GoPlayPeak is a marketplace and does not provide insurance coverage for rentals.
Ratings & reviews
After each rental, both parties can leave a review. Reviews are revealed after both are submitted, or after 14 days.
Community standards
All users agree to our community guidelines. Repeated violations may result in removal from the platform.
Our role
GoPlayPeak is a marketplace that connects equipment owners and renters. Rental terms, equipment condition, and usage are agreed upon directly between users. We do not own, inspect, or insure listed equipment.
Need help?
We respond to all support and dispute requests within 24 hours. If you have an urgent issue during an active rental, contact us and we'll prioritise your case.
Contact support →